Shipping and Returns

Making Purchases

When you select products you wish to purchase they will be added to your shopping cart. If you wish to delete any items or edit quantities this can be carried out at the checkout stage.

We use both Paypal and Stripe payment gateways to process our online payments which are fully secure services.

Shipping

To keep things simple I offer flat rate shipping based on the total value of your order. This makes sense as most of our larger items are most expensive and it means you can add cheaper item to your order at no extra cost (as long as the total price doesn’t push into the next price bracket).

For the UK there is one flat rate price – it will cost £3.50 for all orders up to £35, and over £35 is free.  In all other areas there are 5 fixed bands based on price.

We aim to ship your order as soon as possible. Provided all items are in stock all items will be shipped within 3 working days of order being placed. You will receive email confirmation once your order has been shipped. All goods must be paid for before shipping.

UK

 

  • Fixed rate shipping- All orders           £3.50
  • Orders  £35 and over:                              FREE!

Shipping is usually sent via Royal Mail 2nd Class to keep costs low. Packages are not tracked and we cannot be held responsible for any items that get lost in the post. However we keep proof of postage of all items and will do everything possible to help trace it.

Europe

Most parcels are sent via Royal Mail International Standard. This is to keep postage costs low. Larger parcels may be sent via Royal Mail International Tracked to keep your items safe as packages are tracked throughout their journey. They aim to deliver within 5 working days.

US and Canada

Most  parcels under £30 are sent via Royal Mail International Standard. This is to keep postage costs low. They aim to deliver within 7 days but it can be longer.

Higher value parcels are sent via Royal Mail International Tracked to keep your items safe as packages are tracked throughout their journey. They aim to deliver within 7 working days.

Rest of the World

Most  parcels under £30 are sent via Royal Mail International Standard. This is to keep postage costs low. They aim to deliver within 7 days but it can be longer.

Higher value parcels are sent via Royal Mail International Tracked to keep your items safe as packages are tracked throughout their journey. They aim to deliver within 7 working days.

Returns

We try at all times to deliver goods which you will love. If you are not satisfied with your purchase you may contact us within 14 days of receiving your goods.

Items must be returned to us in their original condition within 14 days. Please ensure that you contact us prior to sending them back. This does not affect your statutory rights as a customer.

To return faulty or damaged goods please contact Kim by email at [email protected] prior to sending them back. In event of goods being faulty we will cover costs of postage and either refund or exchange the goods.

NOTE: Policy and rates updated on the  06/05/2020